Privacy & Cookie Policy

Who we are

East Coast Windscreens Ltd provides in-unit windscreen and vehicle glass services. When we refer to "we", "us" or "our" in this policy, we are referring to East Coast Windscreens Ltd as the data controller of your personal information.

What information we collect

We may collect and process the following information when you use our website or contact us:

• Your name and contact details (email address, phone numbers and address/postcode).
• Vehicle details such as registration, make, model and information about the glass damage.
• Any photos you upload to help us assess the work required.
• Technical information such as your IP address and browser type, collected via our website and cookies.

How we use your information

We use the information we collect to:

• Provide quotations and respond to your enquiries.
• Arrange and carry out windscreen and vehicle glass services.
• Communicate with you about your booking or enquiry.
• Maintain our business records and comply with legal obligations.

Cookies and website tracking

This site uses Google Analytics to understand how visitors use it, but only if you say yes. Nothing is set until you actively accept the cookie prompt shown on your first visit, and analytics cookies are never loaded before that choice is made.

If you accept, Google Analytics sets cookies to measure visits, pages viewed, and general location and device information, with your IP address anonymised. It sets two cookies, called _ga and _ga_ followed by an ID, which last up to 2 years and identify your browser with a random ID rather than your name or contact details. If you reject, no analytics script runs and no analytics cookies are set. You can change your mind at any time using the "Cookie Settings" link in the footer, which reopens the banner and removes any analytics cookies already set.

Google may process this data outside the UK/EEA as part of running Analytics; see Google's own privacy policy for details of how they handle it.

How we share your information

We do not sell your personal information to third parties. We may share your information with trusted service providers (such as email or IT providers) where this is necessary to run our business and provide our services to you, or where we are required to do so by law or to protect our legal rights.

How long we keep your data

We keep your personal information only for as long as is reasonably necessary for the purposes set out in this policy, and to meet any legal, accounting or reporting requirements.

Your rights

Depending on your location, you may have certain rights in relation to your personal data, including the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Request that we delete your personal data where it is no longer needed.
• Object to or restrict certain types of processing.

Contacting us

If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact us using the details on our contact page.

This policy is based on the information provided on our previous website and may be updated from time to time to reflect changes in our practices or legal requirements.